You can reach us at support@tesnapro.co.za or call (+27) 087 078 0866. Our team is available Monday–Friday during business hours (SAST). We aim to respond within 1–2 business days.

TESNA Pro currently operates exclusively online. All purchases are made through our website at tesnapro.co.za or through reputable retailers and partners.

Please contact us immediately at support@tesnapro.co.za with your order number and a photo of the item received. We'll resolve this as quickly as possible.

We offer a range of premium audio devices including:

• TESNA Pods Ultra — Dual-Feed Active Noise-Cancelling Bluetooth Earphones
  (Phantom Black & Ivory White)
• TESNA S7 OWS — Open Sport Bluetooth Earphones (available in Sakura Pink,
  Lightning Yellow, Lava Orange, Bay Blue, and His+Hers sets)
• TESNA Pod Pro & Pod Mini — Bluetooth Speakers (Retro Black)
• TESNA Home + Play Set — A complete home audio bundle

Yes — all TESNA Bluetooth devices are compatible with iOS and Android smartphones, tablets, laptops, and any Bluetooth-enabled device. Specific Bluetooth version details are listed on each product page.

Battery life varies by model. Please refer to the individual product page for detailed specifications including playtime, charging time, and battery capacity.

Yes. TESNA products are covered under our warranty policy. If you believe your device is defective, please contact our Support Centre with your proof of purchase and a description of the issue.

Please contact us immediately at support@tesnapro.co.za. If your order hasn't shipped yet, we'll do our best to update the address. TESNA Pro is not responsible for undeliverable packages due to incorrect address information, and any reshipping costs will be billed to the customer.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Tracking typically becomes active within 24–48 hours. Use the link in your email or visit the carrier's website directly.

Browse our products at tesnapro.co.za, add items to your cart, and proceed to checkout. You'll need to provide your shipping and payment details to complete your purchase.

We process orders quickly, so cancellation or changes may not always be possible once an order is accepted. Contact us at support@tesnapro.co.za as soon as possible and we'll do our best to assist

Check your spam or junk folder first. If it's not there, contact us at support@tesnapro.co.za with the email address used at checkout and we'll resend your confirmation.

For bulk or business enquiries, please email us at support@tesnapro.co.za with your requirements and we'll get back to you with options.

We offer a 14-day return window from the date you receive your order. Items must be unused, in their original packaging, with all tags intact.

Email us at support@tesnapro.co.za with your order number and reason for return. Do not send items back without first receiving confirmation from us — unrequested returns will not be accepted.

For hygiene and public health reasons, we cannot accept returns on earphones or headphones that have been opened, worn,or used, unless the item is defective or not as described — in line with the Consumer Protection Act (CPA). Unopened, sealed products may still qualify for return under our standard policy.

The fastest way to exchange is to return your item and, once the return is accepted, place a new order for the item you want

No — sale items and gift cards are non-returnable.

Take photos of the damaged packaging and product before opening it further, then contact us at our Support Centre immediately. We'll assess the situation and make it right.

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are processed to your original payment method within 10 business days. Allow additional time for your bank to post the credit. If 15 business days have passed since approval, contact us at our Support Centre

All orders are processed within 1–3 business days (excluding weekends and public holidays) before dispatch.

• Standard Shipping: 3–5 business days
• Express Shipping: 1–3 business days Shipping rates are calculated at checkout based on your delivery address and order weight.

Yes — free standard shipping is available on qualifying orders above a certain value. This is automatically applied at checkout when eligible.

Yes — an order confirmation email is sent to you upon purchase. This serves as your proof of purchase. If you require a formal tax invoice, please contact us at support@tesnapro.co.za with your order number.

All prices displayed on www.tesnapro.co.za are in South African Rand (ZAR). Please refer to your order confirmation for a full breakdown of charges including any applicable taxes

Payment options are displayed at checkout. We accept major credit and debit cards. All payment information is processed securely.

Contact us at support@tesnapro.co.za with your order number and details of the discrepancy. We'll investigate and resolve it promptly.