Contact information

TESNA Contact Information Policy (South Africa)

 

Effective Date: 24 May 2024

At TESNA, accessible from www.tesnapro.co.za, we prioritize the privacy of our visitors and customers. This policy details how we handle the contact information you provide to us through our online platform, Integrated App, and Services, ensuring full compliance with the Protection of Personal Information Act (POPIA) and other applicable South African regulations.

1. Acceptance of this Policy

By using our website, app, or purchasing our products, you consent to the collection, use, and processing of your contact information as outlined in this policy. If you do not agree with any part of this policy, please discontinue use of our Services immediately.

2. Popia Compliance (Responsible Party)

For the purpose of POPIA, TESNA is the “Responsible Party” regarding the processing of your contact information. We are committed to protecting your personal data with appropriate security measures.

3. The Contact Information we Collect

We collect contact information that you voluntarily provide to us when you interact with our online store, publish a comment on our publication, create an account, register your product warranty, or use the Integrated App. This information may include:

  • Full Name and Surname.

  • Email Address.

  • Phone Number (Cellular/WhatsApp/Landline).

  • Physical/Delivery Address.

  • Billing Address.

  • Company Name and VAT Number (if applicable for B2B orders).

4. How we collect your information

We process your contact information only for lawful purposes, such as:

  • Order Fulfillment: Processing your purchase, facilitating payment, and arranging delivery via third-party courier services.

  • Customer Support: Responding to your inquiries, troubleshooting technical issues, and managing product warranty claims.

  • Communication: Sending essential transactional updates, shipping notifications, or critical product safety alerts.

  • Integrated App Functionality: Providing personalized acoustic settings, notifying you of firmware updates, and verifying account access.

  • Direct Marketing (POPIA Compliant): If you opt-in, sending you newsletters, special offers, and promotional material regarding new TESNA products. You may opt-out at any time (see Section 8).

  • Legal Obligation: Complying with statutory reporting, accounting, or tax obligations (e.g., FICA requirements where applicable).

5. Disclosure to Third Parties 

We do not sell or rent your contact information to third parties. We share your information only when necessary to fulfill your request, such as with:

  • Payment Gateways: To process secure transactions.

  • Courier Services: For delivery of physical products.

  • App Hosting Services: For the functionality of the Integrated App.

We ensure that all third-party service providers have adequate data security measures in place that align with POPIA standards.

6. Data Security and Retention

We implement robust technical and organizational security measures to protect your contact information from unauthorized access, loss, or disclosure.

We will only retain your contact information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by South African law (e.g., for tax purposes).

7. Cross Border Data Transmission(POPIA SECTION 72)

To facilitate global operations, TESNA may use cloud-based hosting services located outside of South Africa. Where contact information is transferred across borders, we will ensure that the recipient country or third party is subject to a law or agreement that provides an adequate level of data protection substantially similar to POPIA.

8. Your Rights under POPIA

As a data subject in South Africa, you have the following rights regarding your contact information:

  • Right of Access: You can request confirmation of whether we hold personal information about you and a copy of that information.

  • Right to Rectification: You can request that we update or correct any inaccurate personal information.

  • Right to Objection: You have the right to object to the processing of your contact information for certain purposes, including direct marketing.

  • Right to Deletion: You can request that we delete your contact information where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.

9. Opting out of Direct Marketing

If you no longer wish to receive marketing communications from TESNA, you may opt-out by:

  1. Clicking the "unsubscribe" link included at the bottom of every marketing email.

  2. Adjusting your notification settings within the TESNA Integrated App.

  3. Contacting us directly using the information provided below.

10. ECTA Compliance (Website Ownership)

In compliance with the Electronic Communications and Transactions Act (ECTA), our full company details are as follows:

  • Full Company Name: Vega X Brands (Pty) Ltd

  • Registration Number: 2026/320489/07

  • Physical Address: Tesna South Africa , 14 Pine Avon , 18 Pine Street , Craigavon ,Sandton 2191

  • Main Business:  Importer and Distributor of Premium Tesna Licensed Audio Equipment under certification from Hong Kong Jidong Box Culture and Creativity Co. Ltd - Authorisation Nr : HW-NFT20260407

11. Modifications to this Policy

TESNA reserves the right to modify or update this Contact Information Policy at any time. Any changes will be posted to this page and will be effective immediately.

12. Contact Information and Complaints 

12.1. Contact TESNA. If you have any questions regarding this policy or wish to exercise any of your POPIA rights, please contact our Information Officer at:

  • Email Address: privacy@tesnapro.co.za

  • Phone Number: (27) 087 078 0866

12.2. Information Regulator. If you are not satisfied with our response to any complaint regarding the processing of your contact information, you have the right to lodge a complaint with the South African Information Regulator:

  • Email: complaints.IR@justice.gov.za

  • Website: justice.gov.za/inforeg/