Shipping policy

This document outlines the Shipping Policy and Legal Disclaimer for the TESNA online publication and e-commerce platform.

1. General Shipping Guidelines

Thank you for choosing TESNA. We are committed to delivering your premium audio products in perfect condition and as quickly as possible. This policy applies to all physical products (earphones, speakers, and accessories) purchased directly from the TESNA online store.

2. Order Processing Time

  • All orders are subject to a processing period of 1–3 business days (excluding weekends and holidays) before they are shipped.

  • You will receive a shipping confirmation email with a tracking number once your order has left our warehouse.

  • Please note: If we are experiencing a high volume of orders or launching a new product, shipments may be slightly delayed. We appreciate your patience.

3. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined by the weight of the items and the destination address.

  • Standard Shipping: [ 3 to 5 business days].

  • Express Shipping: [1-3 business days].

  • Free Shipping: We may offer free standard shipping on orders exceeding a certain value This will be automatically applied at checkout.

4. International Shipping

TESNA is proud to offer international shipping to most countries.

  • Customs, Duties, and Taxes: TESNA is not responsible for any customs duties, tariffs, taxes, or broker fees applied to your order by your country’s government. All fees imposed during or after shipping are the sole responsibility of the customer.

  • Delivery Estimates: International shipping times vary significantly by location and customs clearance times. Estimates provided at checkout are guidelines only.

5. Shipment Tracking

Once your order is shipped, you will receive an email containing your tracking number(s). The tracking information usually becomes active within 24–48 hours. You can track your package directly through the carrier’s website or via the link provided in the confirmation email.

6. Damages and Lost Packages

  • Product Defects: If you receive a product that is defective or damaged during manufacturing, please refer to our Warranty and Returns Policy.

  • Shipping Damage: If your package arrives clearly damaged (e.g., crushed box, open packaging), we recommend taking photos before opening it. Please contact the shipping carrier immediately to file a claim, and then notify TESNA Customer Support so we can assist.

  • Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check with neighbors, building management, or the carrier directly before contacting us. TESNA cannot be held responsible for packages marked as successfully delivered.

7. Incorrect Shipping Information

TESNA is not responsible if a package is undeliverable due to incorrect or incomplete destination information provided by the customer at checkout. Any cost associated with reshipping an order returned to us due to an incorrect address will be billed to the customer.